NSNHS - Client Satisfaction Measurement

Client Profile

Office Visited

Service Availed

Client Type

Sex

Age

Region of Residence

Citizen's Charter (CC)

CC1. Awareness of CC

1. I know what a CC is and I saw this office's CC 2. I know what a CC is but I did NOT see this office's CC 3. I learned of the CC only when I saw this office's CC 4. I do not know what a CC is

CC2. Visibility of CC

1. Easy to see 2. Somewhat easy to see 3. Difficult to see 4. Not visible at all 5. N/A

CC3. Helpfulness of CC

1. Helped very much 2. Somewhat helped 3. Did not help 4. N/A

Service Quality Dimensions (SQD)

The office followed the transaction's requirements and steps.

I easily found information about my transaction from the office.

I feel the office was fair to everyone during my transaction.

Suggestions on how we can further improve: Contact Information (Optional):

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